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SPARK_COACH_JEN
Posts: 55,627
10/11/12 12:49 P

You should see a link to it at the top right of your Start page. Do you see it there?

Coach Jen



LINWASH23
SparkPoints: (55,251)
Fitness Minutes: (42,358)
Posts: 1,897
10/11/12 11:32 A

How do you sign up?



SPARK_COACH_JEN
Posts: 55,627
10/11/12 6:55 A

The one-week trial is free. After that, just don't sign up for the paid service if you don't want to continue and your program will cancel.

Coach Jen



DRAZK911
Posts: 10
10/11/12 12:36 A

I was looking through the site for the first time today and didn't mean to sign up for spark coach. I can't afford it. How do I cancel that part of the service?



MAGGIEVAN
SparkPoints: (133,641)
Fitness Minutes: (67,973)
Posts: 32,622
8/23/12 8:18 P

Insightful. Thanks for clearing that up.



DRAGONCHILDE
SparkPoints: (56,493)
Fitness Minutes: (14,252)
Posts: 9,596
8/23/12 1:36 P

Hi there. :) I am a professional community manager, and this is classic "CYA" speak. (Cover your @$$.) This is the entire passage:

"Cancellation/Termination of Subscription At any time, you may cancel or terminate your subscription to fee-based products or services. Contact techsupport@sparkcoach.com to cancel your account.

SparkPeople, at its sole discretion, may at any time cancel or terminate your subscription to our fee-based products or services. If your subscription to our fee-based products or services is terminated, we may (but are not obligated to) immediately disable your access to the fee-based product or service, without prior notice to you. Your access to the rest of our Website may also be disabled. We may (but are not obligated to) remove any and all information and/or files related to your user account and/or deny any access to such information, any of our fee-based products or services, and/or our Website (or any parts thereof)."

What this is basically saying is they CAN do these things; you give them permission to. Not that they will. This is in case you break the terms and conditions you agreed to. If you lose your mind and start posting graphic pictures of nudity on the site, for example, then they have a right to terminate your account, even if you've paid for access.

What it breaks down to in normal-community-user-ese? Paying for the services doesn't entitle you to breaking the rules, and getting banned from Sparkcoach for shenanigans (such as abusing the coaches, for example) could result in your entire account being banned. :) They're not going to terminate your entire Sparkpeople account just for not paying. It says the line above you can cancel at any time.

Relax!



SPARK_COACH_JEN
Posts: 55,627
8/23/12 5:43 A

I'm not sure of the context of that statement, but it sounds like it's related to misuse of the site, etc. There's nothing to be frantic about- SparkPeople will be free forever, regardless of whether or not you use SparkCoach.

Hope that helps,

Coach Jen



MI-ELLKAYBEE
SparkPoints: (149,609)
Fitness Minutes: (133,835)
Posts: 3,948
8/23/12 4:33 A

I hope someone answers this. Please see my original post on this topic. Help . . . .



MI-ELLKAYBEE
SparkPoints: (149,609)
Fitness Minutes: (133,835)
Posts: 3,948
8/23/12 2:51 A

I read the terms and conditions for spark coach - and I am frantic about this:

"Your access to the rest of our Website may also be disabled. We may (but are not obligated to) remove any and all information and/or files related to your user account and/or deny any access to such information, any of our fee-based products or services, and/or our Website (or any parts thereof)."

I don't want to lose access to ALL of SparkPeople if I can't afford to continue paying 7.99 a month. I have EXTREME FINANCIAL HARDHSIP - but I already put credit card information in for at least one month. PLEASE help . . . Does this mean I can't ever use SparkPeople (the free site) if I can't pay for Spark Coach? I am so worried I can;'t eat or sleep over this.



 
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