I am about to freak out. I tried already to contact them on two other subjects and never got any answer.... but they should at least don't contradict themselves in the programm.
It is really annoying and NOT helpful not even thinking about "sparkling".
Thank you for your help and contact information.
If the only way is the "Help" button and so forth I will give up on this page - because from there comes no help, not mention even any answer on their own wrong math or programming - whatever it is.