you can just call me Panda (that is my Aussies name). just remembered a few things from when I set up my zip. when you take out the battery and put it back in, make sure the zip isn't blank, tap it to make sure it has something showing like the emoticon, time or what ever and then as soon as it was showing something on its face I placed the zip right up against the dongle and I think that is when it finally synced with fit bit. you will even get a message that the tracker or I can't remember the exact wording, but you will see it on your screen.
if I think of anything more I will get back to you...but this seems to be when it clicked in for me. I even removed the battery before I started the process. I started the process step by step as if I was just trying to set it up for the first time. I didn't even remove what I did the first several times I tried the first day I tried to set my zip. don't get up set if it don't work just let me know what happens. I still have one more thing up my sleeve and I will have to private email you on this either with spark or your other email. I never bother anyone or even send junk mail to anyone.
talk with you soon, after you try downloading the zip again. 6 days ago