hay this is just a thought but if you can't get into sp email this guy
"Paul Elfers" firstname.lastname@example.org
Paul is the guy I always go to when I'm having issues with any thing at SP...send him an email through your regular email and see what he says... His always got right back to me. If this does not work let me know.
Hi Jackie Thank you for the Goodie. We can definitely be friends. I jut added you to my group of friends. I love the kitty on your SP page. I love cats too. I have two of them, Silver and Max. I look forward to getting to know you better. I currently live in Columbia, SC but originally from Philadelphia Pa. I went from a cold state to a warm state and loving the warm weather. It allows me to be able to take more long walk outside all year long.