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Sometimes it seems like arguments erupt out of no where. All of a sudden, a full-blown screaming match is taking place, and you’re left wondering where it started. If somebody confronts you in a loud, aggressive manner, it almost seems natural for your attitude to be the same way. But think about what you are trying to accomplish. Maybe you want to be left with hurt feelings and a sore throat. But, the more likely scenario that you are trying to accomplish would probably involve something more along the lines of an agreement, a compromise. So instead of shouting back at the person, take a second, take a few deep breathes, and compose your thoughts. Remain calm, even if the opposing person is unable to accomplish this for him or herself. Talk with an even tone, and pretty soon, you’ll get your message across without having to raise your voice.
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