SparkPeople and SparkRecipes Back Up After Technical Difficulties


By: , SparkPeople Blogger
  :  47 comments   :  10,877 Views

Hey, everyone! 

As you may have noticed, and were down for a bit last night, and we apologize for the inconvenience. Unfortunately, there was a fire near our server facility, which shut everything down temporarily. We're happy to say that we are officially back up and running now, and nobody was hurt in the fire.

If you were unable to log in yesterday to get your daily SparkPoints, you can click here to get credit for the day you missed. We know how important consistency is to you all, and we'd hate to mess up your streak because of a technical difficulty on our end!

If you have any questions, please don't hesitate to ask--we'll answer them the best we can!


The SparkPeople Team

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  • 47
    WHEW !
    I was afraid Spark had disappeared - forever !
    The world would have a great LOSS.
    A day without Spark is a day without sunshine !
    Chris - and the rest - you are such a BLESSING to the world
    - 5/19/2013   5:31:41 PM
  • 46
    WHEW !
    I was afraid Spark had disappeared - forever !
    The world would have a great LOSS.
    A day without Spark is a day without sunshine !
    Chris - and the rest - you are such a BLESSING to the world
    - 5/19/2013   5:31:41 PM
    So happy every one and everything was ok. And that Sparkpeople was not harm. We would be lost not being able to continue with you guys. - 5/18/2013   9:23:51 AM
  • LAURA133
    So happy everything is fine, and no one was in any danger, here in Adelaide South Australia, I cannot log in for the 17.5.13 to update points, can do so for the 18.5.13, which is to-day our time, in The Southern Hemisphere. - 5/18/2013   4:32:34 AM
  • 43
    Happy to hear it's back again. I do noticed I couldn't reach SP. However, I couldn't decide if it is due to my end or SP.

    Often, when travelling abroad and using local wifi in the hotel, I cannot access SP. However, on my mobile/GSM internet, I can access it at the same location. I didn't figure out why is that.

    Next time, you could give away 20 SP points on the login wheel to compensate for the lost check-in... :-)

    Happy to hear you are again up and running! And happy to know that our progress is safe! - 5/18/2013   1:01:01 AM
  • 42
    So glad everything is okay and no one was hurt. I really missed the site yesterday! - 5/18/2013   12:22:49 AM
  • 41
    thanks for the update. I was stressed about not being able to record my food and fitness. I am happy that you are back. - 5/17/2013   7:35:18 PM
  • 40
    Thanks for the update. How considerate to think about the daily streak. I am glad all is well again and no one was hurt.

    It is true that abscense makes the heart grow fonder and I really appreciate how much 'up' time we usually get. - 5/17/2013   7:28:44 PM
  • 39
    Thanks so much for this....I'd gone for 210 days w/o a miss! So glad things are okay on the Spark end, too!

    Mary - 5/17/2013   6:20:47 PM
  • 38
    A fire? That's terrible! Thanks be to God no one was hurt.

    Thanks for thinking of all the sparkers who wish to maintain those streaks! That was thoughtful of you.

    cj - 5/17/2013   5:51:44 PM
    Thanks panic over!! - 5/17/2013   3:13:01 PM
  • 36
    Thank you so much for letting us know...I was freaking out & I am grateful that no one was hurt as well.... - 5/17/2013   12:50:26 PM
  • 35
    Thank you so much! I didn't realize how dependant I have become until you weren't there. - 5/17/2013   12:41:31 PM
  • 34
    Oh my! I was in a panic for a while, especially since even my mobile app wouldn't let me in. Glad you're back. Never know how much you miss something until it's not there. - 5/17/2013   12:33:34 PM
  • 33
    I am very thankful that no one was hurt. Thank you for making sure that all the sparkers could still maintain our streaks. It keeps me on the straight and narrow! - 5/17/2013   12:27:18 PM
  • 32
    I had a few moments of pure panic. I realized for the first time if the site went down, and couldn't be brought back that I would have NO way of contacting people I have come to care for a great deal! I didn't realize until yesterday just how much I depend on the support I get here!
    Thank God you're back!! - 5/17/2013   11:59:12 AM
  • 31
    Hey! Things happen. Glad everything is alright. - 5/17/2013   11:56:02 AM
  • 30
    Glad to know everyone was safe. Thanks for getting us back up and running. I have a question. Since the server was down, I cannot use my mobile app on my iphone. I have had it for about 3+ years and now it doesn't recognize my user name or my password. It says I need to purchase from app store for $3.99, but I was a user already??? Can you help? - 5/17/2013   11:52:00 AM
  • 29
    Thanks for the info. Grateful no one was injured! - 5/17/2013   11:36:52 AM
  • 28
    You have no idea (or maybe you do from all the comments) how important communication is with your residents. Thank you so much for being "transparent"! - 5/17/2013   11:20:38 AM
  • 27
    Thanks for getting everything back online in such a timely fashion! - 5/17/2013   11:12:35 AM
    Thanks for getting things back up and running, glad no injuries, hopefully damage was minimal! - 5/17/2013   11:04:05 AM
    Glad everyone is safe and many thanks for those who worked all night to get SP back online! - 5/17/2013   10:58:54 AM
    Sorry to hear about the fire but so glad that no one was hurt. - 5/17/2013   10:54:40 AM
  • 23
    Good job recovering and letting us know! You guys keep going above and beyond...thank you! - 5/17/2013   10:53:57 AM
  • 22
    I'm glad that everything is ok but sorry that this happened! - 5/17/2013   10:50:04 AM
  • 21
    Did not realize how much I looked forward to posting my everyday achievements until I couldn't. So glad no one was injured. - 5/17/2013   10:47:02 AM
  • 20
    Good no one was injured and you did a great job keeping us posted SP. Thank you :) - 5/17/2013   10:26:53 AM
  • 19
    Oh man! I was LOST without you yesterday. So grateful and thankful you are back up! Thank you so much for everything. You are the reason I have been having so much success and I am so thankful to you for this site. - 5/17/2013   10:23:50 AM
  • 18
    Thank you. - 5/17/2013   10:13:38 AM
    It is so awesome that you're making sure everyone keeps their streaks. You guys rock - 5/17/2013   10:09:07 AM
  • 16
    Glad everything's back. You might want to mention to people that the daily emails and thread replies didn't go out, and that the daily emails currently posted are from yesterday. Everyone might want to check their threads from yesterday for replies. - 5/17/2013   9:43:16 AM
  • 15
    Thanks so much,glad everyone is ok - 5/17/2013   9:41:55 AM
  • 14
    Glad everything is OK now...(DH will be glad to be able to keep his streaks going). Luckily I did mine earlier in the day. However I was a bit lost at dinner without being able to see how many I had left for the day! - 5/17/2013   9:39:58 AM
  • 13
    Wow, you don't realize how important it is to use Spark, until you don't have it to use. Glad your back, and everyone and everything is safe now. - 5/17/2013   9:39:15 AM
  • 12
    Very Cool that you're ensuring people can maintain their streaks. I hope the fire damage was minimal and everyone is OK. - 5/17/2013   9:37:18 AM
  • 11
    Glad you're back, and that everything's okay! - 5/17/2013   9:34:00 AM
    I really missed being able to get on spark! Who knew it was such a big part of my life! I was lost without it!

    Glad no one was hurt though... - 5/17/2013   9:24:29 AM
  • 9
    Good to know all are safe!! - 5/17/2013   9:23:26 AM
  • 8
    Glad to hear that no one was harmed. And thanks for allowing me to stay consistent - - 5/17/2013   9:02:18 AM
    So glad nobody was hurt! Thanks, SP for working so hard! - 5/17/2013   9:00:09 AM
  • 6
    I'm really sorry to hear about the fire! I was wondering what happened. In the years I've been using sparkpeople, I've never seen the site go down like that! Glad to hear that no one was hurt and keep up the great work! - 5/17/2013   8:59:33 AM
  • 5
    I'm impressed with how quick you were able to make this happen! Godo job! - 5/17/2013   8:51:03 AM
    Happy to hear that everyone is ok - nice recovery !! - 5/17/2013   8:45:55 AM
  • 3
    thanks, I was afraid my record was ruined. - 5/17/2013   8:38:13 AM
  • 2
    Great job keeping our streaks alive! Thanks! - 5/17/2013   8:33:17 AM
  • 1
    Glad no one was hurt! I had sparked my points earlier in the day, but still missed reading member blogs and team chatter!! Was glad to see the ongoing follow up info on Facebook last night! - 5/17/2013   8:23:42 AM

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